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Bangalore

Privacy Policy

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Privacy Policy

Welcome to OTG Coffee, a company dedicated to providing premium coffee products through our online platform. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Information We Collect
a. Personal Information

We may collect personal information that you provide to us when you register on our website, place an order, or contact us for customer support. This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment information
b. Non-Personal Information

We may also collect non-personal information about your interaction with our website. This information may include:

  • Browser type
  • IP address
  • Device information
  • Pages visited
  • Time spent on pages
How We Use Your Information
a. To Provide and Improve Our Services

We use the information we collect to:

  • Process and fulfill your orders for our products such as Thogarihunkal Estate Drip Coffee Bag, Baarbara Estate Drip Coffee Bag, and Ratnagiri Estate Drip Coffee Bag
  • IP address
  • Communicate with you about your orders, products, and services
  • Improve our website and customer service
  • Personalize your experience on our platform
b. Marketing and Promotional Communications

With your consent, we may use your personal information to send you marketing and promotional communications. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

c. Legal Compliance

We may use or disclose your information to comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

  • Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or respond to valid legal processes.
Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Additionally, all sensitive payment information you supply is encrypted via Secure Socket Layer (SSL) technology.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights
a. Access and Correction

You have the right to access and correct your personal information. You can review and update your personal information by logging into your account on our website or by contacting us directly.

b. Deletion and Objection

You have the right to request the deletion of your personal information or to object to its processing. To do so, please contact us using the information provided below. We will comply with your request in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their content and activities. We encourage you to review the privacy policies of these third-party sites.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes to this Privacy Policy will signify your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact.otg@yahoo.com.

By using our services, you agree to the terms of this Privacy Policy. Thank you for choosing OTG Coffee!